Refund policy

We aim to provide our customers with a smooth and reliable shopping experience. If you face any issue with your order, you may request a return or refund. A return or refund is only possible if the product arrives damaged, defective, broken, incomplete, or does not match the description. Personal items, hygiene products, swimwear, lingerie, and customized items cannot be returned. “Change of mind” returns are not accepted.

You must contact us within 10 days of receiving your order. Requests made after this period may not be accepted. To process your request, you must provide clear photos or videos of the product, packaging, shipping label, and a short explanation of the issue.

Once your request is approved, refunds are processed within 3–7 business days to your original payment method. In some cases, a partial refund may be issued depending on the situation. Return shipping charges must be paid by the customer, and shipping fees are non‑refundable. Approved refunds cover the product cost only, excluding shipping charges.

If the customer provides an incorrect or incomplete address, we are not responsible for refunds or reshipments. For any return or refund request, you can contact us at shopwahladeals@gmail.com